This was a good article that like the title suggests, the way a person treats a member of the waiting staff or hotel clerk for example can describe their character and personal traits. CEO's look at these interactions when they are evaluating a person for promotion or another employee/CEO. This would be a good example of CEO's looking into the traits that perspective ceo's exhibit and how these traits will carry over into the running's of the business. They look at traits like the ones we discussed in the book such as Nuerotocism, Extroversion, and openess to name a few. Those gave light to the fact that you need to ""Watch out for people who have a situational value system, who can turn the charm on and off depending on the status of the person they are interacting with," Swanson writes. "Be especially wary of those who are rude to people perceived to be in subordinate roles."" Again showing that these simple interactions can predict how they will react in a stressful situation such as a tough negotiation session. Or as mentioned in the article a CEO would only order food through his assitant, which to the other CEO's was takn as he could not get things accomplished with out " hand holding from their support staff". So table etiquette is not only of concern to new college hirees at dinner interviews but also applies all the way up to the CEO.
Questions to think about?
1. What could be said about your personal manners towards wait satff? And do you think that it coincides along with article?
2. What other theories that we talked about could be applied other than trait?
http://www.usatoday.com/money/companies/management/2006-04-14-ceos-waiter-rule_x.htm
Posted by- Greg Pawlowski
I would say the LMX theory may apply to this article. CEOs may favor those in their in-group by showing them more respect and interacting with them more often. The LMX theory says that leaders form special relationships with all subordinates. It is possible that these CEOs being rude to their waiters may feel that because these subordinates are in the phase 1 stranger stage that they deserve to be treated with lower quality exchanges until they prove themselves worthy otherwise. In phase 1 of leadership making, leaders act only in the interest of themselves, which is what these CEOs are doing by not attempting to form a dyadic relationship with those outside of their in-group.
ReplyDeletePosted By: Christine Burklin